Customer Servicer Advisor

Job Title: Customer Service Advisor Location: Vauxhall, London About the Role We are seeking a dedicated and customer-focused Customer Service Advisor to join our team in Vauxhall. This role is pivotal in delivering a high-quality aftercare service to residents, ensuring a smooth and professional experience from legal completion through the two-year warranty period and beyond. Key Responsibilities * Act as the primary point of contact for residents, providing a professional and responsive service at all times * Manage and coordinate all customer enquiries, defects, and service requests efficiently * Deliver a seamless aftercare experience from legal completion through the warranty period and beyond * Liaise with and coordinate subcontractors to ensure timely and high-quality resolution of reported issues * Maintain clear, accurate, and timely communication with residents regarding progress and outcomes * Support the wider Customer Service team in maintaining high standards of service delivery * Monitor and track defects and service requests to ensure they are resolved within agreed timeframes * Uphold company standards of excellence and continuously strive to improve customer satisfaction About You * Proven experience in a customer service or aftercare role, ideally within housing, construction, or property * Excellent communication and interpersonal skills * Strong organisational skills with the ability to manage multiple tasks and priorities * A proactive and problem-solving approach * Ability to work both independently and as part of a team * High attention to detail and commitment to delivering quality service What We Offer * Competitive salary and benefits package * Supportive team environment * Opportunities for professional development and growth