Senior Business Support Manager

Part of Norse Group, Alliance Norse specialises in delivering property adaptations and accessibility solutions to support independent living for customers across High Peak and Staffordshire Moorlands. Our mission is to keep people safe, comfortable, and confident in their homes.We currently have an excellent opportunity for aDFG Senior Business Support Managerto join our team, managing and delivering adaptation projects in residential properties. This includes responsibility for managing case work including case workers, working with occupational therapist, to deliver safe adaptations and signing off completed projects to ensure compliance with statutory requirements and technical standards. This is a full-time position working 40 hours per week, Monday to Friday.

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As a Senior Business Support Manager, you will be responsible for overseeing the end-to-end process of DFG adaptations, ensuring projects meet clients needs and customer satisfaction standards. You will work closely with Occupational Therapists, clients, and contractors to provide technical advice and deliver solutions that improve accessibility and independence.
You will also be required to:

• Liaise with Occupational Therapists, clients, and contractors to assess feasibility and agree technical solutions
• Review pre-contract documentation
• Carry out snagging inspections, issue Certificates of Completion
• Undertake regular site visits and maintain accurate records of all projects delivered by Alliance Norse
• Produce monthly reports and KPIs relevant to the contract
• Perform additional duties appropriate to the role and grade

Our Successful Candidate:We are looking for an experienced professional with a strong technical background in property adaptations. You will need to demonstrate:

• Knowledge of Building Regulations, Health & Safety, CDM, and accessibility standards
• Understanding of Disabled Facilities Grants and associated processes
• Excellent communication and stakeholder engagement skills
• Ability to manage schedules and ensure compliance with technical standards

Our Offer:

• Competitive salary
• 25 days annual leave (plus bank holidays)
• Statutory NEST pension scheme & 4 + 4 sickness scheme
• Opportunities for further development within a growing, national organisation
• Company discounts & benefits

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.We reserve the right to close this vacancy once we have received sufficient applications. xwzovoh If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.