Collections Service Delivery Manager

Cactus Search is proud to be partnering with a well-known, highly respected organisation within a regulated environment to recruit a Collections Service Delivery Manager.

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.

This is a fantastic opportunity for an experienced operational leader to take ownership of a large, multi-site function and play a key role in driving performance, transformation, and customer outcomes.

Hybrid (2 days in office – South West UK)

£55,000 – £65,000 + car allowance + bonus + excellent benefits

You’ll lead a sizeable operation across internal teams and UK-based partners, ensuring collections activity is efficient, compliant, and customer-focused. This is a highly visible role with real influence across operations, strategy, and transformation.

Key Responsibilities

• Lead, inspire, and develop a large, diverse operational team
• Own collections performance, KPIs, and service delivery outcomes
• Drive continuous improvement and embed new ways of working
• Act as a key operational lead on transformation and change initiatives
• Collaborate with senior stakeholders across multiple business areas
• Ensure governance, compliance, and risk management standards are met
• Build strong relationships with external delivery partners

What We’re Looking For

• Proven leadership experience within large-scale operations
• Background in collections, customer operations, or similar environments
• Strong stakeholder management and influencing skills
• Experience delivering change in fast-paced, evolving businesses
• Commercial awareness with a data-driven mindset
• Passion for delivering fair and positive customer outcomes

If you’re looking for a role where you can genuinely shape service delivery, influence strategy, and lead meaningful change — this could be the perfect next step. xwzovoh

Send me a CV directly ( ) or apply via Cactus Search today.

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