IT Systems Engineer - Birmingham

IT Systems Engineer - Birmingham Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training. Key Responsibilities Support and troubleshoot products and systems Investigate issues using OS, database, and remote tools Own tickets through to resolution Work with Developers to resolve defects and manage changes Collaborate with internal teams and support customers Assist with testing and produce clear documentationKey Skills & Experience 3+ years in a technical support role SQL (MS SQL Server (Apply online only)) Power BI and SSRS reporting Microsoft 365, Active Directory, Group Policy Cloud backups, VMware (preferred) Networking basics (firewalls, switches) Strong organisation, communication, and stakeholder management skillsDetails Full-time £30,000-£35,000 Hybrid working INDGH