Customer Success Manager - German

Client Success Manager Location: London, UK Hours: Monday–Friday, 9:00–17:30 BST Work Model: Hybrid (3 days in the London office, 2 days remote) Foreign language: Fluent in German and English We are looking for a Client Success Manager (CSM) to join our Digital Brand Services (DBS) team. In this role, you will work closely with Fortune 1000 clients , building strong relationships and helping them protect and manage their global brands online . This is a client relationship and customer success role , focused on account management, client satisfaction, and strategic guidance . It is not a sales position , although you will work closely with the sales team to support account growth when relevant. Act as the primary point of contact for assigned client accounts Ensure high client satisfaction, retention, and long-term relationships Partner with internal teams to ensure client requests and projects are delivered successfully Maintain accurate account information in the CRM system Stay up to date on industry trends affecting clients’ digital brands 3+ years of B2B Account Management, Client Success, or Customer Relationship Management experience ~ Strong customer service mindset ~ Salesforce CRM experience is a plus ~ Background in domains, brand protection, cybersecurity, or digital services is beneficial but not required ~ Additional languages are a plus