IT Specialist (Mac)

IT Support Specialist (Mac Support) £650 - £675 P/D Inside IR35 Duration: 6 months, scope to extent Clearance: Active SC Location: Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (e.g. 2 weeks), followed by fully remote periods Overview We're looking for an experienced IT Support / Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment. This role centres around managing and supporting a fleet of MacBooks, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches. The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands-on. This is a delivery-focused role requiring a proactive, self-sufficient individual who can take ownership of outcomes and operate with minimal direction. Key Responsibilities - Manage and support a fleet of MacBooks across the organisation - Configure and maintain Mac devices at a deep technical level (command line / system-level) - Implement and maintain device management using tools such as Jamf - Apply infrastructure-as-code principles to device management and configuration - Troubleshoot and resolve end-user issues relating to Mac devices - Work directly with users to diagnose and fix technical problems - Deliver solutions independently based on high-level requirements - Proactively identify, implement, and improve technical solutions - Operate in a fast-paced environment with minimal supervision - Contribute both strategically (designing solutions) and tactically (hands-on execution) What We're Looking For - Strong hands-on experience managing MacBook environments (non-negotiable) - Deep technical understanding of macOS, including command line and system configuration - Proven experience managing device fleets using Jamf - Experience applying infrastructure-as-code principles to end user compute - Experience working in IT support or end user support functions - Ability to troubleshoot issues and work directly with users - Highly proactive, self-sufficient, and delivery-focused mindset - Strong problem-solving skills with the ability to propose and implement solutions - Experience working across multiple organisations in similar roles (3-5 years minimum) - Strong communication skills with ability to translate technical issues to users Nice to Have - Experience working in regulated environments (e.g. NHS, Telecoms, Finance) - Experience within government or public sector environments - Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling - Experience delivering solutions across both small and large organisations If you are interested, apply here