Fleet Administrator

We are looking for a professional, outgoing and motivated individual to work as a Fleet Administratorin our Head Office based in Exeter.

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Key Purpose of Role

This role involves working at our Head Office within a busy team, assisting in the repair process and aftersales support function. This could include progress chasing in relation to vehicles that are in our approved repair network, approving aftersales or buy back claims, grading vehicle damage and allocation within the repair network. Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.

Main Duties

Liaising with Repairers and updating internal systems

Support Defleet Repair Assistant Manager in building relationships and maintaining good rapport with Repairers and customers on the network

Working in line with the subcontract Bodyshop policy / procedure updates / service level agreements

Reporting to line manager on Repairer performance

Liaise with external Repairers and internal departments as necessary to ensure a smooth operation

Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders

Grade vehicle damage from In-Life and Refurb vehicles, making commercial decisions on which vehicles need repair and allocating them within our network

Producing & maintaining spreadsheets

Dealing with telephone/email queries to resolve issues promptly

General administration duties

To undertake any additional duties at the request of your line xwzovoh manager, that are deemed to be within your competency levels

To adhere to all Scot Group policies and procedures

To undertake any training and development activities at the request of your line manager

Keep safe and secure, all company assets

Contribute fully as a team member, assisting others in their roles as requested by line manager.

Skills, Experience and/or Qualifications Required

No prior experience necessary, full on the job training will be given

Good IT skills

Good communicator