Customer Service Representative - Banking

Do you have recent experience in a Customer Service role? Do you have strong administrative skills? If so then we would like to hear from you. Our client are a unique financial services organisation dedicated to providing exceptional banking services and financial solutions to their valued customers. With a strong commitment to excellence, innovation, and customer satisfaction they have made a significant investment in technology to deliver efficient, up-to-date banking services in a mobile, 24/7 digital world and are looking for a Customer Service Representative to join their growing Banking team. As a Customer Service Representative, a typical day will see you handling calls and dealing with enquiries regarding payments, setting up new accounts, making changes to direct debits, closing accounts and many more. You will also be corresponding with clients over webchat and/or email. As you can imagine no two days are the same in this fast-paced environment and you will need to be able to adapt your approach to suit each customer's individual needs. The ideal Customer Service Representative will have: * Excellent communication skills * Good IT skills including Excel * The ability to multi-task and prioritise * An adaptable and professional approach * To want to be part of a great team Based from the Kings Hill Head Quarters, Monday-Friday 9am-5pm, Initially fully office based, for approx. 4-weeks, there is the option for adhoc hybrid working after this. You will also receive: * 30 days Annual Leave, plus banks Holidays * Development and progression opportunities * A variety of additional Work and Social Benefits If you are passionate about delivering exceptional customer service and are excited to be a part of a dynamic team in the banking industry then we would like to hear from you. To apply please send your CV or call Phil in the office for more details