Third Party Claims Controller

We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level. This is an exciting opportunity for an experienced motor claims professional to join a growing and progressive insurance business in a senior leadership role supporting the Head of Third Party Claims. You will play a pivotal senior leadership role within the Third Party Claims function, working to support the Head of Third Party Claims to shape strategy, technical excellence, operational performance and future transformation. The role combines deep technical claims expertise with leadership across complex indemnity areas including bodily injury, credit hire, fraud, recoveries and litigation, alongside responsibility for supporting our digital, AI and automation journey. This is a high profile and varied position offering the successful candidate real scope to influence departmental direction, lead strategic projects, and build a career pathway into broader senior leadership. CHALLENGED NOW AND-EXPERT NEXT. Responsibilities Technical Claims Leadership * Support the Head of Third Party Claims in delivering departmental strategy, performance and governance. * Provide oversight and referral support on high-value, complex and sensitive claims. * Lead technical strategy to improve indemnity outcomes across bodily injury, hire, fraud, litigation and recoveries. * Ensure robust controls, technical consistency and best practice claims handling standards. * Act as a senior escalation point for technical and operational decision making. * Monitor emerging market trends, legal developments and industry risks. Performance & Continuous Improvement * Use MI, analytics and insight to identify trends, leakage opportunities and performance improvements. * Design and implement action plans to improve indemnity spend, lifecycle times and customer outcomes. * Lead technical audits, assurance activity and governance reporting. * Identify training needs and support capability uplift across the wider claims function. Transformation, AI & Digital Delivery * Support the department’s AI, automation and digital roadmap. * Lead or sponsor projects that modernise claims handling processes and improve efficiency. * Work with internal stakeholders and external partners on initiatives such as workflow automation, digital claims journeys, fraud technology and operational tooling. * Help translate business opportunities into practical delivery plans with measurable outcomes. * Champion innovation whilst ensuring appropriate governance, controls and customer fairness. Leadership & Stakeholder Management * Deputise for the Head of Third Party Claims where required. * Coach and mentor managers and technical colleagues across the function. * Build strong relationships with suppliers, legal partners and key internal stakeholders. * Influence to deliver change and performance improvements. Knowledge Experience and Qualifications Essential * Significant experience within motor claims, including bodily injury, credit hire, fraud and recoveries. * Strong technical claims knowledge with experience handling complex / high-value matters. * Proven experience using MI and data insight to improve performance. * Demonstrable leadership experience within claims operations or technical / stakeholder management and influencing skills. * Experience leading projects, change initiatives or transformation activity. * Commercial mindset with focus on indemnity control and customer outcomes. Desirable * Exposure to AI, automation, digital claims tools or innovation programmes. * Experience working with external suppliers, legal panels or technology partners. * Dip CII qualified (or working towards). * Degree level education or equivalent experience. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive. Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday* 10% Discretionary Annual Bonus* Healix Private Medical Insurance Options* 3 x Annual Salary Life Assurance* Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons*, interest-free season ticket loan*, cycle scheme with discounts, Wagestream for financial flexibility*, and pension advisory services for retirement planning. * Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help