Pre-Planned Maintenance Administrator

We are currently recruiting on behalf of our client for a Pre-Planned Maintenance (PPM) Administrator to join their busy and growing team in Coventry. This is an excellent temp-to-perm opportunity, offering long-term stability for the right candidate. This role is ideal for someone highly organised, proactive, and confident managing multiple tasks within a fast-paced service environment. The Role As a PPM Administrator, you will play a key role in coordinating and scheduling planned maintenance visits, ensuring excellent customer service and smooth operational delivery. Key Responsibilities Schedule and coordinate all planned maintenance visits in line with service contracts Liaise with engineers, customers, and internal teams to ensure efficient booking of works Monitor maintenance schedules and ensure deadlines are met Act as the main point of contact for customer queries regarding planned maintenance Provide clear and professional communication before and after service visits Maintain accurate records, reports, and compliance documentation Update internal systems with job progress, outcomes, and follow-up actions Support the wider service team with general administrative duties What We're Looking For Essential: Previous administrative experience (ideally within service, engineering, or maintenance sectors) Strong organisational and time management skills Excellent communication and customer service abilities High attention to detail and problem-solving skills Confident IT skills, including Excel (pivot tables, lookups, filtering) Ability to work both independently and as part of a team Desirable: Experience using scheduling or service management systems Understanding of maintenance processes or engineering terminology Personal Attributes Proactive, reliable, and able to take ownership of tasks Calm under pressure with strong prioritisation skills Positive and team-focused attitude Professional and customer-focused approach What's on Offer Temp-to-perm opportunity with long-term prospects Supportive and friendly working environment Opportunity to develop within a growing organisation