Business Support Officer

Business Support Officer We are currently recruiting for a Business Support Officer to join a busy Local Authority Recycling Centre team on an immediate start basis. Please note: this is a fully office-based role with no remote or hybrid working available. Working Hours: Monday to Thursday: 9:00am - 5:00pm Friday: 9:00am - 4:30pm Role Overview: You will provide essential administrative and customer support within a busy recycling centre environment. This role helps ensure smooth day-to-day operations, accurate record keeping, and effective communication between site teams, management, and members of the public. You will be dealing with a high volume of enquiries, supporting operational staff, and helping maintain efficient site administration in a fast-paced environment. Key Responsibilities: Providing day-to-day administrative support to the recycling centre team Handling customer enquiries from the public via email and telephone in a professional and helpful manner Supporting site operations by maintaining accurate records, logs, and documentation Using Microsoft Office, Outlook, and SharePoint to manage correspondence and update systems Supporting reporting, data entry, and general document management Liaising with site staff and supervisors to ensure smooth operational flow Assisting with service queries, complaints, and general information requests Ensuring information is recorded accurately and kept up to date Supporting compliance and operational procedures where required What we are looking for: Strong administration experience in a busy environment Excellent communication skills, especially when dealing with members of the public Confident use of Microsoft Office, Outlook, and SharePoint Ability to manage a busy workload and prioritise effectively A calm, professional approach when dealing with queries or complaints Strong attention to detail and accuracy Team player who can also work independently