Lead Restoration Technician - East London

Lead Restoration Technician – East London Salary £38,000 per annum Location East London (field-based role across assigned postcode areas) Primary depot: Dunstable About the Role We are seeking experienced Lead Restoration Technicians to join our East London team. You will take a leading role on site, overseeing restoration works and supporting technicians to deliver high-quality service across residential and commercial properties. This is a hands-on field role where you will be responsible for leading jobs, ensuring technical standards are met, and supporting the successful completion of restoration projects within your allocated postcode area. Working Pattern 08:00 – 16:30, Monday to Friday (site-based) Start and finish directly at client sites No overtime payment (salary reflects revised structure and reduced travel time) Work allocated within East London to minimise travel time On-Call Rota 1 in 10 weeks on-call requirement Allowance paid: £30 per weekday £50 per weekend day Payment applies even if not called out Additional earning potential up to approx. £250 per on-call week Key Responsibilities Lead restoration works on site across East London properties Supervise and support Restoration Technicians Carry out site assessments and determine appropriate restoration methods Ensure all works are completed to required technical and safety standards Manage job progress, reporting, and documentation Liaise with clients, insurers, and internal teams Maintain company vehicles, tools, and equipment Ensure strict adherence to health & safety procedures Support and guide junior team members where required What We’re Looking For Experience in restoration/mitigation (water, fire, mould damage, etc.) Previous supervisory or lead technician experience preferred Strong technical understanding of restoration equipment and processes Confident decision-maker on site Good communication and customer service skills Full UK driving licence required Benefits £38,000 salary 28 days holiday (including bank holidays) Company van & fuel card (personal use included) Workplace pension Life assurance Quarterly bonus scheme Eye care support Learning & development opportunities Medical cash plan Employee Assistance Programme Annual flu vaccination Mobile assistance allowance Annual pay review Paid on-call rota with additional earning potential