Service Advisor

Service Advisor – Automotive Aftersales Salary: £29,741 + Bonus (OTE £37,000+) We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally. Key Responsibilities Deliver outstanding customer service at all times, both face-to-face and over the phone Manage bookings for vehicle servicing, maintenance, and repairs Liaise with technicians to ensure work is completed on time and to a high standard Clearly explain vehicle faults, repairs, and costs to customers Prepare and manage job cards, invoices, and service documentation Maintain accurate customer and vehicle records Upsell relevant aftersales products and services where appropriate Ensure all administrative tasks are completed accurately and efficientlyRequirements Previous experience as a Service Advisor or within automotive customer service Excellent communication and interpersonal skills Strong organisational skills with the ability to multitask Confident using computer systems and dealership software Ability to work well under pressure in a busy environment High attention to detail Full UK driving licence (essential)Working Hours Monday to Friday: 8:00am – 6:00pm 1 hour lunch break 1 in 3 Saturdays: 8:00am – 2:00pm (paid at enhanced rate)Salary & Benefits Basic salary of £29,741 Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual 22 days annual leave plus bank holidays (increasing with service) Company pension scheme Employee discount schemes (including vehicle purchase and cycle to work) Health and wellbeing support services Free eye tests and seasonal flu vouchers Employee perks and event opportunitiesAdditional Information Applicants must have the right to work in the UK Driving licence checks will be carried out as part of the recruitment process Unfortunately, visa sponsorship is not available for this roleIf you’re a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today