Complaints Assistant

Eden Brown are seeking a highly efficient Complaints Assistant working for a well known local Housing provider in Manchester The role is temporary for approximately 3 months covering sickness Duties will involve: - Formulating Correspondence to Customers - Calling Customer formally acknowledging complaint and process - Sending letters - Raising BACS requests - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy