Customer Success Technical Advisor

Pay: £28,500.00 per year Job Description: Customer Technical Advisor Worcester £28,500 Working hours : M-F 8am-4.30pm or 9am-5.30pm (Occasional shifts with advanced notice 6am-2pm or 11am-7pm) Occasional Saturday & Sunday on a rota - (remote) 8am-4pm. Day off in lieu. Benefits: * Additional leave * Casual dress * Company pension * Cycle to work scheme * Free parking * Life insurance * On-site parking * Referral programme * Sick pay * Work from home Additional benefits after probation to include - day off for your birthday plus £250 to treat yourself. Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) Looking for a role where your technical know‑how and customer service skills actually make an impact? Join a leading digital services provider supporting millions of customers across the UK and Europe. You’ll help customers get the best from their hosting, email and digital products, while also spotting opportunities to recommend solutions that genuinely improve their experience. What You’ll Do Troubleshoot hosting, email and digital product issues Support customers via phone and ticketing systems Guide users through setup, configuration and best practice Identify upsell/cross‑sell opportunities that add real value Work with sales and product teams on complex queries Keep accurate records and stay up to date with new features What We’re Looking For Experience in customer support (phone-based ideal) Confident in a commercial, target‑driven environment Strong communicator with great problem‑solving skills Comfortable using CMS/ticketing systems Customer‑focused, proactive and keen to learn Keen to know more - contact Redwood Search Worcester for all the details