IT Support Technician

IT Support Technician 📍 Cardiff 💰 £28,000 What You'll Do: As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service. You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function. Key responsibilities will include: Providing first and second-line technical support to internal users Diagnosing and resolving hardware, software, and connectivity issues Setting up and maintaining laptops, desktops, mobile devices, and user accounts Supporting Microsoft-based systems and business applications Escalating more complex issues where required and following through to resolution Assisting with system upgrades, maintenance, and IT projects Ensuring tickets and support requests are managed effectively and within agreed timeframes Delivering a professional and customer-focused support experience across the businessWhat You'll Bring: Previous experience in an IT support or service desk environment Strong troubleshooting and problem-solving skills Knowledge of Microsoft operating systems and Office 365 Understanding of networking fundamentals and IT hardware Excellent communication skills with the ability to support non-technical users A proactive and organised approach to workload management The ability to work effectively both independently and as part of a team A genuine interest in technology and continuous learningWhy You Should Apply: This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You'll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career. You'll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package. Ready to Apply? Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities