Desktop Supervisor

We are seeking an organized and proactive Desktop Supervisor to join a trusted property services specialist with over 55 years of experience. This is a pivotal role managing reactive maintenance workflows to ensure safe and high-quality repairs for residents across thousands of homes. The Role As a Desktop Supervisor, you will lead daily operations from a central hub, ensuring efficient job allocation and smooth communication between field teams and planners. Your focus will be on maintaining first-time fix rates, compliance, and value for money. Key Responsibilities: Workflow Management: Oversee daily operational delivery and manage operative "whip sheets" to ensure productivity. Technical Oversight: Review and optimize Schedule of Rates (SOR) coding and provide remote technical guidance to operatives. Performance Tracking: Monitor KPIs, including job closures and first-time fix rates, while preparing productivity reports for management. Quality Assurance: Conduct compliance checks via desktop reviews and occasional site visits. Stakeholder Liaison: Act as a bridge between planners, admin, field supervisors, and client teams. About You The ideal candidate is a detail-driven professional who thrives in fast-paced, problem-solving environments. You should balance operational speed with high standards of accuracy and resident care. Requirements: Sector Experience: Proven background in social housing repairs or maintenance supervision. Technical Knowledge: Strong understanding of SOR and housing disrepair legislation. Systems Proficiency: Competent with job management systems and Microsoft Office. Communication: Ability to manage operatives and negotiate with multiple stakeholders effectively. Mobility: A full UK driving license for occasional site visits. Why Apply? This role offers the chance to work with a national group that prioritizes internal progression and professional development. Benefits Include: Leave: 25 days' annual leave plus bank holidays. Perks: Access to a discounts platform for travel, cinema, and wellbeing. Bonuses: Colleague referral fees and long-service awards. Giving Back: 1 paid volunteer day per year. Growth: Ongoing training and a culture of promoting from within