Administrator

Administrator We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery. Key Responsibilities * Build and maintain strong relationships with an established portfolio of business clients. * Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally. * Support Goods In processes and resolve product-related queries. * Process customer orders from start to finish ensuring accuracy at all times * Monitor delivery schedules and liaise with suppliers to update * Coordinate returns and credits with accuracy. * Assist with export compliance documentation alongside the Export Administrator. * Manage quarantine stock. * Act as first point of contact for all queries relating to open orders * Expedite shipments to maintain operational flow. About You You are someone who brings energy, accuracy, and excellent interpersonal skills. You will thrive in this role if you are: * An effective communicator confident working with a variety of stakeholders. * A collaborative team player. * Detail‑focused and committed to getting things right first time. * Highly organised with strong time‑management abilities. * Proficient in Excel and Word. * Comfortable working with numbers and producing clear written communication. What We Offer * Competitive £33,000 salary * Company pension * 22 days’ holiday plus Christmas shutdown If this opportunity aligns with your skills and aspirations, we would be pleased to hear from you. Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We kindly request that applicants do not call the office for updates. We will retain your CV for future suitable opportunities