Customer Service Support Manager

Customer Services Manager

Guildford

£37,000

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare.

Key Responsibilities

• Manage daily fulfilment operations, including order processing and routing
• Oversee customer service across multiple channels and handle escalations
• Monitor performance against KPIs (SLAs, accuracy, customer satisfaction)
• Lead, coach, and develop operational teams
• Identify and implement process improvements
• Work with internal teams to ensure efficient service delivery

About You

• Proven experience in team management in a customer services environment
• Strong leadership and organisational skills
• Customer-focused xwzovoh with excellent communication
• Analytical and confident using data to drive decisions
• Experience with CRM or similar systems

Qualifications

• GCSEs/A-Levels (or equivalent)
• Relevant management or improvement qualifications desirable