Director of Operations

Role: Director of Operations  Sector: Hard Services Maintenance Engineering Delivery Location: North West - National Travel when required Salary: £95k - £100k + car allowance + bonus Benefits: Various such as healthcare insurance  The Opportunity: We are supporting a growing FM and technical services business, part of a wider group to appoint a Director of Operations. The organisation delivers services across a diverse commercial portfolio including education, high-rise residential, retail, advanced education, healthcare and critical sites. This is a pivotal senior leadership role with full operational accountability across multiple business units. The mandate is to transform operational performance, strengthen leadership capability, and scale the business. Reporting directly to the MD, you will play a key role in shaping the operating model, delivery capability, and long-term growth strategy of the business. You will have full responsibility for the operational performance, profitability, and delivery capability of all service lines across the organisation. This includes leadership across: Facilities Management Projects & Small Works Reactive & pPanned maintenance engineering Minor Works Helpdesk You will lead and align multiple leaders This is a role for a leader capable of operating strategically whilst remaining close to operational delivery. Operations is the product. Performance, Profitability & Efficiency Full operational P&L ownership across all delivery functions Driving margin improvement, cost control, and productivity gains Improving engineering utilisation and operational efficiency Enhancing planning, scheduling, and resource allocation Delivering continuous improvement initiatives across all service lines Strengthening reporting, KPI visibility, and operational governance Growth & Transformation Supporting business growth  Leading mobilisation and integration of new contracts into operational delivery Expanding the Projects and Minor Works division as a strategic growth area Designing scalable operating models capable of supporting long-term growth Leading transformation initiatives including: Process standardisation Operational redesign Service improvement programmes Potential in-sourcing strategies Compliance & Risk Ensuring full compliance across regulated and safety-critical environments including: Building Safety SFG20 Embedding strong governance, audit readiness, and risk management frameworks Maintaining high standards of operational compliance across all business units Stakeholder & Client Leadership Acting as a senior operational leader across the business and wider group Building strong relationships with clients, stakeholders, and group leadership Supporting strategic client relationships alongside the Director of Client Services Ensuring operational delivery aligns with commercial and contractual commitments What We're Looking For Proven experience at Director or senior Operations leadership level within technical FM or multi-disciplinary services Strong background across: Hard services FM Engineering Projects Infrastructure-led operational environments Experience leading multiple operational disciplines or business units Demonstrated P&L ownership with a track record of improving operational performance and profitability Experience leading through senior operational leaders (Directors / Heads of Function) Strong understanding of regulated and compliance-led environments Proven ability to scale operational businesses and delivery functions Able to operate confidently across both strategic leadership and operational detail Please apply to Joe Firth @ 300 North for more info