IT Digital Customer Advisor

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES * Respond to customer queries via phone, email, or digital ticketing systems * Provide basic IT support and guidance for common technical issues * Log incidents accurately and escalate where necessary * Support users with account access, passwords, and basic software issues * Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS * Strong communication and customer service skills * Interest in starting a career in IT support * Organised and able to follow processes * Willingness to learn technical skills