Senior Financial Inclusion Officer

Senior Financial Inclusion Advisor 📍 West London | 🏡Social Housing Provider | 💼 Hybrid Working Are you passionate about making a real difference in people’s lives? Do you have the expertise to help individuals maximise their income, sustain tenancies, and navigate complex welfare systems? We’re partnering with a forward-thinking Housing Provider in West London to find a Senior Financial Inclusion Advisor who will play a key role in supporting residents and shaping financial inclusion services. 💡 The Opportunity This is more than just a job — it’s a chance to lead meaningful change. You’ll be at the heart of a dynamic financial services team, helping customers overcome financial challenges while driving service improvements and influencing strategy. 🔑 What You’ll Be Doing * Providing expert advice on welfare benefits and financial support options * Handling complex benefit cases, including appeals and tribunal representation * Leading financial inclusion initiatives and campaigns * Supporting front-line teams with training and up-to-date legislative guidance * Working closely with external partners (e.g. DWP, local authorities, support agencies) * Analysing performance data to improve rent collection and customer outcomes * Supporting customers with grant applications and financial assistance * Enhancing digital resources and customer support materials 👀 What We’re Looking For * Experience in a customer-focused or administrative role * Strong knowledge of welfare benefits and financial support systems * Confidence using CRM systems and data to drive improvements * Excellent problem-solving, negotiation, and decision-making skills * Ability to manage complex cases with empathy and professionalism 💡 Bonus if you have experience in: * Rent arrears or income collection * Performance analysis and reporting 🌈 The Person You’ll be someone who: * Communicates clearly and builds strong relationships * Thrives in a fast-paced, people-focused environment * Is highly organised with strong attention to detail * Takes ownership and shows resilience in challenging situations * Is passionate about delivering excellent customer outcomes