Tenant Resolution Coordinator

Tenant Resolution Coordinator - Basildon Contract – minimum 1 year £154.00 day PAYE (approx. £41,000.00 per annum) Full time Duties and responsibilties Due to the nature of this role, the successful candidate will be required to be onsite a minimum of 3 days per week, and this will include travelling around the borough on a regular basis. You must also be a car driver and have access to a vehicle. The Role We are seeking a dedicated and people‑focused individuals who want to make a real difference to resident’s lives. Help rebuild trust. Support tenants to feel heard throughout the complaints process. We are investing in a new approach to how we support tenants through housing complaints, and we are looking for three compassionate, confident, people‑focused Tenant Resolution Co-ordinators to join our Housing Improvement Team. These roles are central to improving the way we communicate with residents, strengthening transparency, and ensuring complaints are handled fairly and effectively. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency