Income Officer

Key Responsibilities * Manage rent accounts and monitor arrears across a designated patch * Proactively contact residents to prevent and reduce arrears * Negotiate realistic repayment plans based on individual circumstances * Provide advice and signpost to support services (e.g. welfare benefits, debt advice) * Take appropriate recovery action, including legal proceedings where necessary * Maintain accurate records and ensure compliance with policies and regulatory standards * Work collaboratively with housing, support, and finance teams About You * Experience in income management, rent arrears recovery, or a similar role * Strong understanding of welfare benefits and the social housing sector * Excellent communication and negotiation skills * Ability to manage a caseload and prioritise effectively * Confident using housing management systems and Microsoft Office * A customer-focused mindset with the ability to handle sensitive situations professionally If you’re interested, please send your most up-to-date CV or call (phone number removed). If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them