Customer Service

Anderson Knight is delighted to be recruiting for a Customer Complaints Advisor on behalf of our client based in Glasgow. This is an exciting opportunity to join a growing Compliance team and play a key role in supporting the Motor Finance Consumer Redress Scheme. This is a customer-focused position where you will handle inbound calls, manage complaints, and support the resolution process. You’ll be the first point of contact for customers, Claims Management Companies (CMCs), and third parties, ensuring queries are handled professionally, accurately, and in line with regulatory requirements. This is a newly created role offering excellent development opportunities, with full training and support provided. Working Hours - This role is primarily Monday to Friday, 9am – 5pm (35 hours per week). Salary - £23,500 Duties and Responsibilities • Handling inbound customer calls relating to motor finance commission complaints and the Consumer Redress Scheme • Managing call-back requests and ensuring all enquiries are resolved within agreed timescales • Logging and processing complaints accurately in line with internal procedures and FCA guidelines • Managing shared inboxes, ensuring all queries are actioned or escalated appropriately • Liaising with customers, solicitors, and CMCs via phone and email to gather additional information • Supporting Legal Relay Analysts with complaint investigations and responses • Providing support to the wider Compliance team when required Skills and Experience • Previous experience in a call handling or customer service role • Strong communication skills, both written and verbal • High attention to detail with good analytical and problem-solving skills • Comfortable using Microsoft Office (Word, Excel) • Ability to manage workload effectively in a fast-paced environment • A positive, team-focused attitude with a willingness to learn Previous experience within financial services is beneficial but not essential. Apply now with your CV in confidence