Account Manager

ACCOUNT MANAGER As an Account Manager, you’ll join a collaborative commercial team supporting the factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth. This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability. Key Responsibilities * Act as the main point of contact for allocated customers, ensuring their needs are met. * Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams. * Handle purchase orders and support material planning with buyers. * Prepare and attend Quarterly Business Reviews (QBRs). * Monitor commercial performance and present KPIs to the senior team. * Support negotiations for new business and continuous improvement projects. * Maintain strong, proactive relationships with customers, promoting growth and efficiency. About You * Proven experience managing customer accounts within a manufacturing environment. * Strong communication, negotiation, and relationship-building skills. * Commercially astute, with understanding of revenue and margin impact. * Confident using MRP systems and handling complex data with accuracy. * Able to thrive in a fast-paced, hands-on manufacturing setting. * Full UK driving licence and willingness to travel (mostly UK-based). What’s on Offer * £35,000-£38,000 * 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30) * 22 days holiday + Bank Holidays + up to 3 additional long-service days * Company pension * Free parking, modern facilities, and complimentary refreshments