Customer Service Team Leader

Customer Service Team Leader | Lincoln | Full Time, 8:30 am – 5:00 pm, Monday to Friday (30-minute lunch break) | £30,000- £32,000 per annum Since 1971, our client has been a market-leading manufacturer and distributor of cabinet hardware, fixtures, fittings, and site supplies. They are the one source Solution for those forming Interior Spaces, delivering cost savings and fast dedicated service. With significant investment into research and development, they have continued to grow year on year and build upon their success! Role Overview The Customer Service Team Leader will be based at the company’s main sales office in Lincoln, operating within a busy and fast-paced environment. This individual will play a key role in supporting and developing the Customer Service team, ensuring consistently high standards of service are delivered across both B2B and B2C customers. What’s In It For You 20 days holiday plus bank holidays SMART pension scheme Opportunity to join a growing, well-established business Supportive and results-driven team environment Companywide profit share scheme Requirements Essential Customer service experience within B2C and/or B2B environments Experience leading or supporting a team Strong communication skills, including complaint handling Ability to prioritise workload and take ownership of customer issues Strong administrative skills and confidence in handling calls Accurate data entry skills (e.g. order processing) Ability to build rapport with clients and stakeholders Proactive, flexible, and able to multitask Professional, calm, and friendly approach when dealing with customers and colleagues Desirable Experience using ERP systems (e.g. Orderwise) Experience working in a fast-paced sales or service environment The Role Deputise for the Customer Services Manager when required Support with reporting and team performance tracking Handle escalated customer queries and complaints Act as a key contact for customer service within key accounts Maintain and manage shared sales inboxes Support and motivate the team to deliver high service standards Manage customer collections, returns, and complaints Work closely with internal teams to ensure smooth order processing and dispatch Handle customer queries, including returns, delivery updates, and pricing enquiries Take and process customer orders via phone, email, fax, and sales team input Process orders accurately on the ERP system and send order confirmations Keep customers informed of any changes or issues with orders Liaise with couriers and suppliers to resolve delivery or supply issues What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR