Business Rates Officer

We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team within a local authority environment. You will play a key role in the administration, billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy, compliance with legislation, and maximising income collection for the Council. 📌 Key Responsibilities * Administer the billing, collection and recovery of Business Rates * Maintain and update Business Rates records to ensure accurate billing and collection * Open, close and amend Business Rates accounts * Process payments and set up Direct Debits * Apply reliefs, exemptions and discounts in line with legislation * Review, check and authorise refunds and adjustments * Maintain and update rating lists and property records * Trace absconded debtors and take appropriate recovery action * Determine and implement the most appropriate recovery action for outstanding debts * Deliver a high standard of customer service when dealing with enquiries ✅ Requirements * Proven experience working in Business Rates (NNDR) within a local authority * Strong knowledge of billing, collection and recovery processes * Experience using MRI / Capita Academy (Revenues & Benefits system) * Ability to manage a varied caseload and work to deadlines * Good understanding of Business Rates legislation and procedures * Strong attention to detail and organisational skills * Excellent communication and customer service skills 💡 Desirable * Experience dealing with complex recovery cases or enforcement * Knowledge of Valuation Office Agency processes / rating list changes * Previous experience in a Revenues or Finance team within local government