Legal Routing Project Manager

Legal Routing Project Manager

• Location: London – Fenchurch Street (Hybrid: 3 days onsite)
• Contract Length: 12 months
• Rate: £547/day Umbrella

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Role Overview

We are seeking a Legal Routing Project Manager for our consultancy client to support a large, regulated legal environment by managing the intake, triage, routing, and progression of legal matters. This role plays a critical part in ensuring matters are accurately assessed, prioritised, and directed to the appropriate legal teams or external counsel in a timely and efficient manner. The successful candidate will bring solid legal operations experience, strong judgement, and the ability to operate effectively within complex, matrixed organisations.

Key Responsibilities

• Manage the end-to-end routing and allocation of legal matters, ensuring accuracy and appropriate prioritisation
• Investigate, assess, and resolve complex or ambiguous legal requests
• Act as a key point of contact for internal legal teams, external counsel, and cross-functional stakeholders
• Coordinate legal workflows across multiple geographies in line with policies and service-level expectations
• Maintain and update case management systems, ensuring high data quality and consistency
• Monitor and support performance against SLA-driven metrics in a high-volume operational environment
• Identify and implement process improvement opportunities to enhance efficiency and service delivery
• Manage multiple priorities and workstreams in a fast-paced, dynamic environment

Required Qualifications & Experience

• 3–5+ years’ experience in legal operations, legal services, compliance, or paralegal roles
• Experience within a regulated industry or large corporate legal department
• Strong understanding of legal terminology, documentation, and legal processes
• Excellent investigative, analytical, and problem-solving skills
• Strong organisational and project management capability
• Excellent communication and stakeholder management skills, including working with senior legal leaders and external counsel
• Experience working within complex, xwzovoh matrixed, cross-functional environments
• High IT literacy including proficiency with Google Workspace and rapid adoption of new systems

Preferred Experience

• Experience using case management platforms such as Salesforce
• Background in process improvement or continuous improvement initiatives
• Experience with document management systems or workflow tools
• Exposure to SLA-driven, high-volume operational environments
• Proactive, self-starter mindset with a solutions-focused approach

Education & Certification

• Bachelor’s degree in a relevant field or equivalent professional experience
• Project Management or Process Improvement certification (desirable)