Front Desk Manager

Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:
Be the friendly, confident face behind our reception desk

Offer our guests a warm, intuitive, and personalised greeting

Oversee daily front desk operations, including guest check-ins, check-outs

Work closely with all departments to create a seamless and unique experience for our guests

Provide training and support for the front desk team members to ensure they are knowledgeable and efficient

Be knowledgeable of the hotel and our products

Ensure compliance with hotel policies, procedures, and safety standards

Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
High personal and professional standards

Excellent communication skills with colleagues and guests

Good practical knowledge of the role and product

Enthusiasm for learning and personal growth

A passion for delivering service excellence

Genuine pride in their work

Team spirit and trustworthiness

Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment

Strong leadership and team management skills

Proficiency in property management systems (e.g., Opera)

A warm, polished, and professional demeanor

Ability to work a flexible schedule, including weekends and evenings

Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels

Extensive learning and development opportunities

Meals on duty, laundry of uniforms

Social activities and events

Recognition programs

Annual awards

Occupational Pension Scheme

50% discount on food and beverages

25% discount on Spa Treatments

20% discount on Health Spa products

Cycle to Work Scheme

Local Retailer Discounts

Employee Assistance Programme

£36,000 expected package (includes salary and qualified estimate of service charge)
Ready to take the next step in your career? xwzovoh Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.