Director of Service Design

Role: Service Design Manager – Leading the Future of Out-of-Home Delivery Location: London Hybrid – 4 days per week in the office Start: ASAP ✈️ - Our client is reimagining the UK’s out-of-home delivery ecosystem connecting lockers, shops, and collection points into a seamless national network. At the centre of this transformation sits Service Design, shaping how millions of people send, collect, and experience deliveries every day. We’re looking for a Service Design Manager who thrives on complexity someone who can lead, coach, and inspire a talented design team while aligning service experiences with business strategy, operational realities, and customer needs. ✨ Leading and developing and growing a multidisciplinary service design team to deliver impactful, scalable experiences. Defining service blueprints that bridge customer journeys with operational excellence Championing human-centred design while ensuring services perform at national scale This is a pivotal leadership role in one of the UK’s largest transformation programmes and the opportunity to define how a nation connects with its parcels and to embed service design thinking at the core of a major organisation. If you’re a strategic thinker who brings clarity to complexity, empathy to leadership, and ambition to design, this is your chance to make a huge impact.