Assistant Director of Operations

Assistant Director of Operations

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- Wales (Interim) Salary: £75,000
- £80,000 Contract: 12-Month Interim Location: Neath (significant onsite presence required) Reporting to: Managing Director of Adult Services The Opportunity We are seeking an experienced and resilient Assistant Director of Operations to lead adult services across Wales on a 12-month interim basis.

This is a high-impact turnaround role , offering full regional accountability for operational performance, quality, safeguarding, and financial sustainability.

You will take ownership of stabilising underperforming services, leading complex recovery programmes, and managing regulatory and commissioner relationships in challenging environments.

This is a role for a confident senior leader who thrives under pressure and is comfortable making tough, high-stakes decisions.

Key Responsibilities Regional Leadership Provide senior oversight across all adult services in Wales Drive performance, quality, safeguarding, and compliance Lead and hold Registered Managers accountable through robust governance Maintain strong onsite presence, particularly in services requiring intervention Turnaround & Transformation Lead recovery of failing or high-risk services Deliver improvement plans, workforce stabilisation, and financial recovery Manage service closures with care, ensuring continuity for individuals and families Quality & Regulatory Oversight Act as the senior lead for CIW assurance across the region Oversee inspection readiness and regulatory responses Embed strong governance, audit, and assurance frameworks Maintain rigorous attention to detail in compliance and documentation Risk & Safeguarding Lead on safeguarding, serious incidents, and complaints Manage complex investigations and multi-agency responses Escalate risk appropriately to Executive and Board level Financial Accountability Own regional budgets and cost control Deliver financial recovery plans for high-risk services Support fee negotiations and commissioner engagement Stakeholder Management Build and manage relationships with Local Authorities, including high-challenge environments Represent the organisation with authority in sensitive or adversarial situations Leadership & Culture Lead teams through change, instability, and pressure Address underperformance decisively Foster a culture of accountability, professionalism, and high standards About You You will be a proven senior operational leader with a strong track record in adult social care.

Essential Experience Senior leadership experience in adult social care, learning disability and/or autism services Proven success in turnaround and recovery environments Strong experience with CIW inspections and regulatory engagement Experience managing service closures or major redesign Track record of handling complex Local Authority relationships Strong safeguarding leadership experience Financial accountability for large, complex service portfolios Key Attributes Exceptional attention to detail and governance discipline Strong risk assessment and decision-making capability Confident communicator at Executive and Board level Resilient, decisive, and calm under pressure High integrity and accountability Qualifications Level 5 qualification in Leadership & Management for Health and Social Care (Wales) (or equivalent) Ongoing professional development aligned to senior leadership Desirable: Level 7 qualification or equivalent experience Registration with Social Care Wales Why Apply? This is a rare opportunity to step into a senior, high-impact interim leadership role where you can make a tangible difference across a regional portfolio.

You'll be empowered to lead from the front, shape recovery strategies, and influence outcomes at scale. xwzovoh

INDSLS Coburg Banks Limited is acting as an Employment Business in relation to this vacancy.