Control Centre Operator

Control Centre Operator Pay: £13.47 per hour Shifts- Day Shifts including some weekends between 6am-6:00pm Location: Rugby Town Hall CV21 2RR- onsite only Length: 3 months with review for extension Do you enjoy working in busy office? Do you possess excellent customer service skills? Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre. Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre. The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade. The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills. What we're looking for: Experience of working with vulnerable adults Call centre background Driving licence and vehicle would be advantageous If you feel you could be successful in this position, please apply now