Head of IT Service Improvement

Greater London 90000 - 95000 per annum PermanentHead of IT Service ImprovementLondon | Hybrid (Flexible Office Attendance)Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday2-Year Fixed Term ContractWe’re supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.Reporting to the Director of Information Services, you’ll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.You’ll lead initiatives including:ITIL 4 and IT Service Management improvementCyber Security enhancementIT Disaster Recovery and Operational ResilienceSupplier rationalisation and MSP transitionService governance and continual improvementTarget Operating Model developmentInfrastructure and technology modernisationWorking closely with senior stakeholders, you’ll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.About YouWe’re looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:IT Service Management (ITIL)Infrastructure transformationCyber SecurityDisaster RecoverySupplier and vendor managementIT operating model or service improvement initiativesExecutive stakeholder managementDelivery within complex or regulated environmentsYou’ll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.What’s on Offer?Up to 95,000 baseGenerous non-contributory pensionExcellent annual leaveHybrid working