Senior Team Administrator

This full-time permanent role has a starting salary of £15,829 per annum, based on an 18-hour working week.

Join Surrey County Council as a Senior Team Administrator and play a vital role in supporting education services that make a real difference to children and families.

The office base for this position is Dakota, De Havilland Drive, Weybridge, KT13 0YP and the role allows for hybrid working. Our Education business support teams provide support to front line workers and, whilst you won't be required in the office five days a week, there is the expectation you will work in the office on a rota basis at least two days a week. Core working hours are 09:00-17:00 Monday, Tuesday and 09:00-17:00 Wednesday to ensure full cover is provided to operational teams and front-line call lines.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residentsAbout the Role

We are seeking a full-time Senior Team Administrator to join our dynamic Business Support Team within the Children, Families & Lifelong Learning directorate. This is a varied and rewarding role where you will play a key part in supporting education services and ensuring smooth, efficient processes for frontline teams.

As a Senior Team Administrator, you will work collaboratively with education professionals and partner agencies to deliver timely and accurate support. You will manage complex workflows, ensuring priorities are met and processes run seamlessly. You will guide and support junior colleagues, fostering a positive and productive team environment.

Your responsibilities will include:

Processing referrals and distributing reports.
Liaising with professionals across Education and external agencies.
Maintaining accurate records, spreadsheets, and databases.
Responding to telephone enquiries and providing clear, professional communication.
Taking and distributing meeting notes promptly to all relevant parties.
Monitoring timescales and providing performance information to support service delivery. About You

We are looking for someone who is highly organised, proactive, and confident in managing priorities and meeting deadlines. You will be skilled at using your initiative, identifying opportunities for process improvement, and taking ownership of your work to ensure tasks are completed accurately and to a high standard.

You will have excellent interpersonal and communication skills, with experience of handling confidential information in a customer-focused environment. You will also be able to work effectively under pressure, managing competing demands while maintaining accuracy and attention to detail.

What will help you succeed:

Resilience and adaptability in a changing environment.
A willingness to learn and develop new skills.
Confidence in using your initiative and problem-solving independently.
A flexible approach to changing processes and service requirements.Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with

Strong administrative and organisational skills
Excellent communication and customer service
Ability to manage priorities and deadlines
Proficiency in Microsoft Office and digital tools
Experience supervising or mentoring staff To apply, we request that you submit a CV and you will be asked the following 4 questions:

Please outline your administration experience and skills that are relevant to this role.
Please give examples of how you have managed workload priorities and coordinated tasks within a team. Include details of any experience supervising or mentoring junior staff, and how you ensured deadlines and quality standards were met.
Please give evidence, with examples, of your laptop note taking experience.
Please describe, and give examples, of how you maintain good customer service.Before submitting your application, we recommend you read the job description and .

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs