Sales Order Administrator

Fab opportunity for a confident individual with great, fast accurate keyboard skills and great attention to detail! We are recruiting for a temp to perm Sales Order Processor! Duration: temp to perm Location: Based in gorgeous offices in Stopsley, Luton Hours: Mon to Fri - 8.30am - 5.00pm (37.5 hrs per week) Rate of Pay: £13.45ph plus holiday pay When permanent, this is £26227 p.a. Benefits * 28 days holiday inc bank hols * Pension (after qualifying period) * Free on-site parking * lovely break out and kitchen areas * Key Responsibilities The order processors main responsibility is to enter high volume customer orders efficiently and accurately into the CRM. Other duties include: * Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order * Organising and coordinating collections and deliveries * Carrying out customer service follow up calls * Handle customer queries and complaints either over the phone or via email * Ensuring the customer information is kept up to date * Handling returns for customers and estimating handing charges * Coordinating with other departments * Organising and coordinating collections * Scanning and filing of orders and other documentation * Provide general administration including handling general enquiries over the phone/email * Assisting other team members with orders and helping other departments when the need arises * Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls What would make you a good candidate for this role? * Previous administration and phone-based customer service experience * Great, proven customer services * Commited to achieving the highest standards and work ethics * Great attention to detail, both numerically and written as there is a lot of data entry of orders * Highly organised with the ability to prioritise tasks in order of importance * Confident with clear written and verbal communication skills * Self-motivated and crucially a ‘can-do ‘attitude * MS Office (Excel, Word, and Outlook) * Full rights to work in the UK (no student visas please, we need full rights to work in the UK) So, if you are looking for a career opportuinty and can start asap, have great engaging phone skills, good command of English verbal and written as there is a lot of phone and written work liaising with all people across many locations, and proven b2b customer experience, then please send your CV to James Newbury Appointments for immediate review