Income Collection Assistant

Income Collection Assistant Location: Civic Centre, Walsall, WS1 1DA Pay Rate: £14.82 - £15.31 per hour PAYE depending on experience Contract: Temporary basis, 3-6 months, with potential to extend Hours: 37 hours per week, Monday to Friday 3 positions available About the Role Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team. This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service. You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection. Key Responsibilities Recover outstanding income owed to the Council through effective credit control and debt recovery activities Contact customers via telephone, email, and written correspondence to secure payment Arrange repayment plans and provide advice on suitable payment options Refer debts to external collection agencies where appropriate Assess customer circumstances and signpost to support services where required Maintain accurate case records and update internal systems Process financial transactions including invoices, credit notes, and write-offs Monitor cases and escalate where legal action may be required Working Arrangements Standard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for consideration. Take part in a weekly rota to cover service hours (latest finish 5:15pm) Full-time onsite during training Hybrid working available following training (3 days onsite per week) About You We are looking for candidates who: Have previous experience in credit control and debt recovery Are confident making outbound calls and negotiating payments Demonstrate strong communication skills and professionalism Are organised, target-driven, and detail-focused Can work both independently and as part of a team Why Apply Hybrid working after training Immediate opportunity Experience within a local authority environment Potential for contract extension