Facilities Operations Manager

Role: Facilities Operations Manager Salary: Circa £50,000 Location: Richmond, London (Predominantly Office Based with Regular Client Site Visits) Job Type: Full-Time | Permanent Hours: Monday – Friday 8.30am – 5pm About the Role Due to continued organic growth, our client is looking for an experienced and motivated Facilities Operations Manager to join their expanding team based in Richmond. This is a varied and hands-on role combining operational management, client relationship management, technical support, and team leadership. The successful candidate will work closely with senior leadership to oversee day-to-day maintenance operations, manage engineers, support staff, and ensure outstanding service delivery across a diverse client portfolio. Customer service is at the heart of everything they do. We are looking for someone who takes a customer-first approach, understands client priorities, and is committed to delivering high-quality maintenance and small works solutions efficiently and professionally. The role is predominantly office based, with regular visits to client sites as required. Key Responsibilities * Manage day-to-day maintenance and small works operations * Lead and support a team of field-based engineers and helpdesk/support staff * Deliver exceptional customer service and maintain strong client relationships * Coordinate reactive and planned maintenance activities efficiently * Monitor operational performance and identify areas for improvement * Support department growth and identify commercial opportunities * Ensure compliance with health & safety and company procedures * Prepare reports, analyse data, and maintain accurate records * Work closely with senior management to support operational objectives * Attend client meetings and carry out site visits where required About You The ideal candidate will be technically strong, commercially aware, and confident managing both people and client relationships within a fast-paced maintenance environment. You will be a proactive problem solver with excellent organisational and communication skills, capable of balancing operational demands while maintaining high service standards. Essential Skills & Experience * Building Service and or Mechanical & Electrical qualifications (Desireable) * Previous experience in a client-facing maintenance or facilities management role * Experience managing maintenance operations and technical teams remotely * Strong understanding of fixed-price maintenance contracts and commercial awareness * Experience within the mechanical building services industry * Technical knowledge of building services maintenance and repair operations * Strong organisational and administration skills * Ability to manage conflicting priorities and work to tight deadlines * Experience producing reports, analysing data, and creating management information * Good working knowledge of Microsoft Office, including Excel and experience using CAFM/service management systems (Clik SRM experience beneficial) * Full UK Driving Licence Personal Attributes * Customer-focused with a proactive and solutions-driven approach * Supportive and hands-on leadership style * Strong team player with the ability to motivate others * Resilient and adaptable under pressure * Excellent problem-solving and decision-making abilities * Professional and confident communication skills * Able to work independently and manage time effectively * Willingness to travel and stay away overnight when required What they Offer * Competitive salary and benefits package If you are an experienced maintenance professional looking for your next challenge within a growing business, we would love to hear from you