Student Experience & Wellbeing Manager

Student Experience & Wellbeing Manager Location: The Monkey House, London N7 7QP. Hybrid working is permitted with one day per week at home (this may rise during holiday periods). Salary: £44,000 pa pro rata (£35,200 actual) Vacancy Type: Part Time (0.8 FTE), Permanent, 30 hours a week Closing Date: midnight on 27 May 2026. Please Note: We expect to conduct interviews in the second week of June 2026 and these will be held in person at Fourth Monkey. Fourth Monkey, the home of innovative and transformative actor training, is looking for a student services professional to help develop our student experience. You will join a small and dedicated community of professionals at Fourth Monkey. Your specific responsibility will be to develop our support services for students from general advice to disability support. We are a small training establishment and offer actor/maker CertHE and BA degrees. You will join a Student Experience and Academic Services team. We are looking for a compassionate and thoughtful person interested in providing support to a diverse community of artists. You might be someone looking to step up into a management role or you might be stepping away from a larger university. You’ll have experience in one or more areas of student services and have been involved in supporting students experiencing difficult times. You will help us with imaginative ways of sourcing help for students and the role will mean you work with the whole Fourth Monkey team from the teaching practitioners to fundraising. Experience of working with creative arts students would be helpful but is not essential. Experience of supporting students is essential. This is a revised role designed to support Fourth Monkey in creating appropriate arrangements to support the student experience and work closely with staff supporting the academic experience, admissions and Fourth Monkey’s practitioners leading and delivering our courses. The role will include individual delivery of support for students, signposting them to online and digital support services offered by Falmouth University and developing and extending our own support services for students. It is essential that the post-holder has experience of implementing (at whatever level of support) appropriate safeguarding procedures to support students, including those with mental health crises. Please note that this role is likely to require a Disclosure and Barring Services check Person Specification E denotes essential and D denotes desirable Knowledge and technical/work-based skills Understanding of student wellbeing, mental health, safeguarding, disability support, and welfare policies within higher education. (E) A solid working knowledge of DSA processes, disability assessments, and reasonable adjustments. (E) Understanding of GDPR, confidentiality frameworks, data governance, and ethical case management. (E) Awareness of equality, diversity and inclusion considerations in HE student support. (E) Knowledge of sector bodies such as AMOSSHE. (D) General skills and attributes Excellent interpersonal, communication, and relationship‑building skills. (E) Strong analytical and problem‑solving skills; ability to assess risk, triage cases, and make informed decisions. (E) Ability to manage challenging or sensitive conversations with empathy, discretion and professionalism. (E) Excellent organisational skills with ability to manage multiple priorities and work under pressure. (E) Strong written skills for policies, reports, case recording and student documentation. (E) Compassionate, student‑centred approach with commitment to supporting a diverse student community and meet equality obligations. (E) Professional resilience and emotional robustness, with ability to manage distressing or high‑risk cases. (E) Ability to design and deliver training on wellbeing, safeguarding or disability awareness. (D) Experience Experience in managing or coordinating student services, welfare, wellbeing, mental health, disability or support services in an educational or comparable setting. (E) Experience of supporting or managing complex and high‑risk student cases, including mental health crises, safeguarding, or fitness‑to‑study matters. (E) Experience of applying and interpreting disability legislation to support students and make reasonable adjustments. (E) Qualifications Degree‑level qualification or equivalent professional experience. (E) Mental Health First Aid, safeguarding, or equivalent welfare related training.(E) Postgraduate qualification in counselling, mental health, disability support or education (D). Additional accreditation relevant to wellbeing or disability services (D). To Apply If you feel you are a suitable candidate and would like to work for Fourth Monkey, please do not hesitate to apply