Visitor Experience Modern Apprentice

Visitor Experience Modern Apprentice | Fixed Term 12 Months | 35 hours

Full Time Salary: £26,332 (£14.41 per hour)

Hours: 35 hours per week | Five days across Seven
Location: National Museum of Scotland, Edinburgh (Chambers Street)

Duration: 12 Months Fixed term

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Modern Apprentice include:
* Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays.
* Free access to national (and international) museums and exhibitions
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Access to all the above and more from day one of employment.

About the Visitor Experience Modern Apprentice role:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!

The position of Visitor Experience Modern Apprentice is an opportunity to carry out the role of a Visitor Experience Assistant whilst also undertaking a qualification in Customer Service alongside it.

As a Visitor Experience Modern Apprentice at National Museums Scotland you will:
* Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
* Promote and support a broad range of public programmes, exhibitions and events
* Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities
* Work towards your Customer Service qualification through online training, development and assessment.

Skills and experience you will learn in our Visitor Experience Modern Apprenticeship role:
* SVQ Level 2 in Customer Services
* Effective communication skills
* Working with others
* Problem solving
* Information and Communications Technology

Our Modern Apprentice Programme is open to all ages, designed to break down barriers and provide full access to sector experience, accredited training, and exciting career opportunities.

We strongly encourage people between the ages of 18-23 to take advantage of this opportunity to help you kick start your career. If you feel this is the right role for you, we invite you to apply.

Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The closing date for this role is 17/05/2026 (17 May 2026). The Selection Event is likely to take place 10/06/2026 (10 June 2026).

Roles would start from approximately 01/09/2026 (01 September 2026).

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