Housing Support Worker

We are currently recruiting for a Housing Support Worker for a 3‑month temporary placement based in Stoke‑on‑Trent (ST4), supporting a Life House project delivered by one of our Housing Association clients. This opportunity may be a strong fit if you have experience supporting adults with complex needs within supported housing or floating support services. 🏠 Role Overview Position: Housing Support Worker Location: Stoke‑on‑Trent (ST4) Contract: Temporary - 3 months Hours: Full time, 37.5 hours per week Pay: £13.79 per hour (PAYE) £17.47 per hour (Umbrella) Disclosure: Enhanced DBS with Adults Barred List (required) Lone Working: Yes⏰ Working Pattern This role operates on a rolling rota including evenings and weekends: Week 1: 8am - 4pm Week 2: 9am - 5pm Week 3: 2pm - 10pm👥 Key Responsibilities Providing support to adults (18+) with complex needs within supported accommodation and/or floating support Managing a caseload of 8-9 service users, delivering approximately 5 hours of support per client per week Delivering person‑centred support plans to promote independent living and move‑on into permanent accommodation Supporting service users with: Appointments and welfare checks Tenancy sustainment and housing‑related matters Benefits support (including Universal Credit and PIP) Budgeting, daily living skills, and community engagement Working closely with statutory and voluntary agencies to prevent tenancy breakdown Maintaining clear and accurate case notes, records, and outcomes in line with organisational policies and data protection requirements✅ Ideal Experience Experience supporting individuals with complex or multiple needs A strong understanding of safeguarding procedures and reporting requirements Confidence working independently as well as within a multi‑disciplinary team Strong communication and organisational skills Flexibility to work on a rota basis