IT Specialist

IT Specialist (1st & 2nd Line Support) Location: East Kilbride Salary £28,500 + benefits The Opportunity We're working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you'll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported. Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business. Key Responsibilities Provide 1st and 2nd line IT support across the business Diagnose, troubleshoot, and resolve technical issues efficiently Support and maintain network infrastructure (switching, WiFi, VOIP, backups) Manage and maintain IT hardware (laptops, desktops, mobile devices) Handle issues with printers, scanners, and copiers within SLA Take ownership of incidents from initial investigation through to resolution Escalate complex or high-priority issues where required Maintain and update the service desk (Jira), ensuring timely responses Ensure systems and processes align with company policies and standards What We're Looking For Essential Experience supporting Windows 10/11 and Office 365 Strong understanding of IT hardware (laptops, desktops, phones) Experience with printer support and troubleshooting Knowledge of WiFi and IT connectivity concepts Strong problem-solving and communication skills Ability to manage workload and prioritise effectivelyDesirable NVQ Level 4 (or higher) in ICT / Telecommunications Networking certifications (e.g. CCNA, Network+) Experience with Cisco switching Exposure to firewall technologies Knowledge of Windows Server (2016/2019) Understanding of DNS, DHCP, NAT, Group Policy Experience with backup technologies or VOIP systems Key Attributes Proactive, self-motivated, and hands-on Strong customer service mindset Able to work independently and as part of a team Comfortable in a fast-paced environment with tight deadlines Eager to learn and develop within IT Why Apply? Broad, hands-on IT role with real variety Opportunity to develop across infrastructure and networking Stable business environment with strong internal support Clear pathway to grow technical skills and certifications