Customer Service Executive

Customer Service Executive (B2B) North Ferriby (HU14) £25,740 | Full-Time | Permanent About Us We’re a well-established and growing B2B supplier of filtration and engineering components, supporting customers across agricultural, construction, transport and industrial sectors. We’re not a large corporate — we’re a close-knit, experienced team that works together, supports each other, and takes pride in doing a good job for our customers. Many of our relationships have been built over years, and our reputation is based on reliability, technical understanding, and service. The Role We’re looking for someone to join us in a hands-on customer service and sales support role. This isn’t a call centre job — it’s a position where you’ll: * speak directly with customers * process and manage orders * help identify the right products * take ownership of enquiries from start to finish You’ll be working in a technical, product-based environment, learning about filtration products and supporting customers in making the right decisions. What You’ll Be Doing * Processing customer orders accurately and efficiently * Handling customer enquiries via phone and email * Preparing quotations and following up where required * Supporting customers with product identification and selection * Liaising with suppliers, warehouse, and internal teams * Maintaining accurate records using Sage 50, CRM, and internal systems What We’re Looking For We’re not just looking for experience — we’re looking for the right mindset. This role would suit someone who: * Takes pride in getting things right first time * Enjoys solving problems rather than passing them on * Is organised and comfortable handling multiple tasks * Communicates clearly and professionally with customers * Wants to build knowledge in a technical, product-based environment Important to Know * This role involves attention to detail and responsibility — mistakes have real impact * You will be learning technical products — full training is provided, but curiosity and willingness to learn are essential * It’s a varied role, but also requires consistency and focus If you prefer highly repetitive work with minimal responsibility, this role is unlikely to be the right fit. What You’ll Get * £25,740 salary * 37.5 hours per week (9:00am – 5:00pm) * 28 days holiday (including bank holidays) * Additional holiday after 2 years’ service * Company medical insurance * A friendly, supportive, and team-focused environment * A stable, growing business where your contribution is recognised * Opportunity to develop technical knowledge and commercial skills We also offer a practical and flexible approach to working, where effort and commitment are recognised. Why Join Us? * Stable business with consistent growth * Small team where you’re not just a number * Real responsibility from day one * Opportunity to build a long-term role, not just a job Apply If you’re looking for a role where you can learn, contribute, and be part of a team that values doing things properly, we’d like to hear from you