Customer Service & Claims Administrator

Customer Service & Claims Administrator Location: Near Bishop's Stortford Salary: £26,436 per annum (pro rata) + annual bonus Hours: Monday to Friday, 8:30am - 5:00pm Contract: Permanent   We are recruiting for a Customer Service & Claims Administrator to join a busy and supportive team near Bishop's Stortford. This is a varied, fast-paced role involving customer service, claims handling, and office administration. The role is ideal for someone with previous customer service or administrative experience who is confident communicating with customers and managing detailed casework across multiple channels including phone, email, live chat, and face-to-face interaction. Full training is provided, along with ongoing support from a friendly and experienced team. The office environment is collaborative, stable, and well-connected, with free parking and excellent transport links. Key Responsibilities Responding to passenger enquiries via telephone, email, and live chat Managing and updating passenger claims accurately and efficiently Composing and handling all customer correspondence Processing and recording passengers' personal effects Handling face-to-face passenger collections Updating internal systems and departmental spreadsheets Processing data entry and maintaining accurate records Coordinating courier bookings and deliveries Supporting general office administration tasks About You Experience in customer service, administration, or a similar office-based role Strong communication skills across written and verbal channels Confident, professional telephone manner High attention to detail and accuracy when handling data or claims Comfortable working in a fast-paced, multi-tasking environment Strong IT skills, including Microsoft Office and spreadsheets Able to prioritise workload and use initiative What's on Offer Competitive salary of £26,436 (pro rata) Annual bonus scheme Full training and ongoing support Friendly and supportive team environment Free on-site parking Approximately 5 minutes' walk from the nearest train station 20 days' holiday plus bank holidays Pension scheme This is an excellent opportunity for someone looking to develop their career in customer service and claims administration within a stable and supportive environment.   This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Agency