Customer Account Manager

Customer Account Manager £28,000–£30,000 + commission (£34,500–£36,500 OTE) 8am–5pm, Monday to Friday 25 days holiday We’re recruiting for an Internal Account Manager to join a busy, customer‑focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact. You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services. Key Responsibilities * Manage and develop existing customer accounts * Build strong customer relationships and increase retention * Introduce new products and services to customers * Manage quotations and follow up to convert sales * Generate new opportunities through proactive customer contact * Upsell and identify account development opportunities * Respond promptly to incoming calls and emails * Process sales orders accurately and efficiently * Manage bespoke products and stock‑holding requirements * Provide delivery updates and ETAs * Manage the sales inbox and ensure enquiries are handled quickly * Process and follow up new enquiries * Complete and action daily reports * Provide stock quotations and pricing information * Support the External Sales team * Maintain accurate customer records and reports * Ensure high levels of accuracy and attention to detail About You * Experience in internal sales, account management or customer service * Confident communicating with customers at all levels * Commercially aware and proactive in spotting sales opportunities * Strong relationship‑builder with excellent follow‑up skills * Positive, customer‑focused and highly organised * Accurate, reliable and able to manage a varied workload If you’re a proactive, customer‑focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you