CYBER SECURITY / CUSTOMER ENABLEMENT / CUSTOMER SUCCESS MANAGER

CYBER SECURITY / CUSTOMER ENABLEMENT MANAGER / CUSTOMER SUCCESS MANAGER North West Based Up to £80,000 + Bonus + Allowances + Share Options + Training & Development Budget / Laptop & Home Office Kit

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
SECURE have partnered with a disruptive Cyber Security Software Vendor that is completely changing the game for the Incident Response landscape, in Operating as a pure SaaS Platform rather than a Consultancy.
Their tech automates the heavy lifting of Forensic Investigations across Microsoft 365, Google Workspace, AWS & Endpoint Infrastructure. Backed by substantial VC Funding, & now looking to Scale-Up....right now, they are looking for a Customer Success Manager to champion their fast growing Portfolio of Core Enterprise Clients. Your mission is to take ownership of the Post-Sales Journey, turning successful trials into every day, indispensable habits for high-performance Digital Forensics Teams, Big Four Advisories & Cyber Insurers. This is a rare opportunity to step away from executing someone else's rigid processes and finally write your own playbook at the ground floor of a rapidly scaling business.
Who Should Apply: The Hands-On Builder: You thrive in a true seed-stage environment. You do not want a rigid corporate rulebook; you want the freedom to get your hands dirty, building practical onboarding & health-scoring playbooks as the business scales.
The Technical Translator: You might not be a Software Engineer, but you know your way around tech. You can comfortably guide a seasoned Digital Forensics Examiner through complex Cloud & EDR Integrations, earning their respect right from the start.
The Commercial Realist: You know how Consumption-Based Pricing works and love diving into Usage Data to spot Churn Risks or Up-Sell opportunities. You treat your book of accounts like your own business, taking pride in Zero-Surprise Renewals & Revenue Growth.
Skills & Experience of Customer Success Manager would include: SaaS Customer Success: At least 3 years of experience managing a dedicated book of B2B SaaS Accounts. Cyber Security Software experience is an absolute must have - pure Professional Services Backgrounds will not be the right fit here.
Technical Credibility: Solid grasp of the Tools that Incident Responders occupy, such as Enterprise EDR Systems, KAPE & Velociraptor.
Under - Pressure Composure: You stay cool when the heat is on, understanding that your End-Users will often be relying on your Platform right in the middle of a live, high-stress Ransomware Attack.
Commercial Track Record: Proven history of keeping and growing clients, with the net revenue retention and renewal metrics to back it up
Process Creation: Genuine desire to roll up your sleeves and Design Post-Signature Workflows from a blank canvas.
Responsibilities of Customer Enablement Manager includes the following: End - to - End Onboarding: Getting clients to value fast by seamlessly connecting their environments, configuring reports, and guiding them through their first real investigations.
Workflow Creation: Getting stuck in to shape the company's first Post-Sales Playbooks, defining what success looks like, and structuring the day-to-day operations.
Driving True Adoption: Making sure the platform becomes a non-negotiable part of the client's workflow, tracking engagement across the existing accounts.
Revenue Expansion: Keeping a close eye on Consumption Patterns to spot when a client should upgrade to a committed tier, working closely with the Sales Team to make it happen.
Client Champion: Acting as the main go-to for platform queries, teaming up with engineering to solve technical hurdles, and making sure customer feedback actually makes it to the Product Roadmap.
Searches: Customer Success Manager / Customer Enablement Manager / AI Customer Enablement Lead / Revenue Enablement Manager / Sales Enablement Manager / AI Customer Success Manger / Client Education Manager / Cyber Security Enablement Manager / Cyber Security Customer Success Manager
If you possess the drive and relevant experience to deliver tangible results aligned with our client's needs, reach out. We embrace DE&I and welcome applications from Underrepresented Groups, Minorities, Neurodiverse Individuals, LGBTQ+ Community Members, Veterans and those from Diverse Socioeconomic Backgrounds.
Curious about the Company, Culture & Purpose? xwzovoh Apply Today.