Estate Services Officer

JOB DESCRIPTION Do you have a passion for leading teams and delivering exceptional service? The Guinness Partnership has a new opportunity for an Estates Services Officer to join our team on a full-time, 6-month fixed-term basis to lead our Estates and Grounds Maintenance operations across the West London area.

Make your application after reading the following skill and qualification requirements for this position.

As an Estates Services Officer, you will be responsible for facilitating and scheduling the delivery of cleaning, gardening, and grounds maintenance services.

You will ensure that all activities are delivered within agreed budgets and in full compliance with Health and Safety, COSHH, and PPE legislation.

You will work closely with residents on site to identify service improvement opportunities, ensure repairs are reported, oversee the removal of fly-tipping and graffiti, and raise safeguarding alerts where required.

You will also be responsible for ensuring that all allocated equipment, fleet vehicles, materials, and consumables are supplied, used, and maintained in line with organisational policies, procedures, and legislative requirements.

What we are looking for We are seeking an individual with a strong track record of leading teams to deliver consistently high levels of customer service.

You will be a motivational leader who actively promotes and models the Guinness behaviours.

You will be able to demonstrate: Experience leading and managing remote and dispersed teams, with strong performance management capability A proven track record of working to agreed standards, specifications, and timescales Experience delivering high-quality estate services, including grounds maintenance, gardening, communal block cleaning, weed spraying, refuse removal, and compliance activities Direct experience working with customers and responding to customer feedback within a service delivery environment Knowledge and understanding of compliance processes and relevant Health and Safety legislation, including COSHH, PPE, and RIDDOR Experience managing budgets, controlling costs, and overseeing stock management Excellent verbal and written communication skills A good level of IT proficiency, including Microsoft Outlook, Excel, and Word A full, current UK driving licence with the ability to drive manual transmission vehicles Desirable experience and qualifications A Horticulture NVQ, BTEC, or relevant professional qualification Institute of Occupational Safety and Health certification An understanding of service charges Experience in performance and managing dispersed teams If you are interested in joining us and would like to apply for this position, please review the role profile to understand the full scope of responsibilities.

To apply, submit a copy of your CV.

Role profile: The Guinness Partnership is an equal opportunities employer.

We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

TGPCVL Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays.

We will also give you the opportunity to buy up to an additional 5 days.

You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).

Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme.

Guinness match your contribution up to 9%.

To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.

Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. xwzovoh

You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.

Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme