Instructional Design Manager

Overview

As with all members of the Citi team, the Instructional Design Manager is responsible for bringing our firm's Leadership Principles to life every day.

At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

Responsibilities

• Lead a team of Instructional Designers in the development of performance-based, digital learning solutions (web-based training, adaptive learning modules, simulations, job aids, and other training materials).
• Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team.
• Provide direction to Instructional Designers and help remove environmental obstacles that impede work execution.
• Provide technical oversight for the process of creating eLearning and other digital solutions, including some hands‑on development as needed, and champion the purposeful use of standard authoring tools (dominKnow & Area9 Rhapsode) and generative AI tools to increase efficiency and impact.
• Evaluate the quality of learning solutions produced, ensuring consistency with Citi's learning design standards, accessibility practices, and governance, and providing coaching and guidance to the team as needed.
• Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (turnaround times, efficiency metrics) and proactively addressing risk, bottlenecks, and audit-readiness gaps.
• Build and maintain strong relationships across Citi Learning and with business stakeholders, serving as a primary instructional design point of contact for Learning Advisors and for Digital Learning Governance, to develop and deliver effective learning strategies and solutions that achieve business objectives.
• Help team adopt industry-recognized capability standards and best practices.
• Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Qualifications

• Instructional design, learning technology, and adult education approaches, tools, and philosophies.
• People management.
• Performance management.
• Coaching and feedback.
• Operations management.
• Agile management.
• Strategic, critical, and creative thinking.
• Process improvement.
• Capacity planning.
• Risk management, learning governance, compliance, and audit-readiness practices.

Requirements

• Experience working in Learning and Development / Instructional Design.
• Direct experience in the domain of instructional design, content design, and development, applying adult learning theory across modalities (formal education preferred).
• Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9 Rhapsode, dominKnow, or similar.
• Experience with learning management systems (e.g., Docebo, Workday), content repositories, learning reporting & analytics, and generative AI tools.
• Experience managing, coaching, and leading a team of learning professionals strongly preferred.
• Excellent leadership, negotiation, influencing, and conflict management skills.
• Ability to collaborate and influence in a complex environment: motivating and leading others through change.
• Adept at networking, consulting, and building relationships with all levels of management and staff.
• Excellent communication, listening and interpersonal skills.
• Participation in large scale learning projects (Agile and Waterfall).
• Ability to work independently and identify information and/or resources needed to complete assignments.
• Ability to work in a virtual team environment, across multiple time zones and countries.
• Bachelor's/University degree or experience equivalent.

What We Can Offer

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.