Housing Officer

Connect2Luton are excited to recruit a Housing Officer on behalf of Luton Borough Council. Someone with Tenancy Sustainment experience. Conduct periodic check‑ins (e.g. 3 and 6 months) with clients who have already been supported to move into Private Rented Sector accommodation Reinforcing client skills learned during initial support Encouraging clients with self‑management of tenancy while remaining accessible Reducing client's long‑term dependency on services Check-in with landlord/agents to review rent account, tenancy conduct, and wellbeing Early identification of emerging risks of homelessness Prevents recurrence of homelessness Reduces repeat presentations for homelessness assistance Demonstrates reasonable and proactive steps to prevent homelessness Continued engagement with tenants who remain at risk despite earlier intervention Undertake prompt action if arrears, ASB, or vulnerabilities emerge/re‑emerge Ensure agreed actions remain sustainable Revisiting and adjusting tenancy management steps where circumstances change Addressing issues early before notices, enforcement, or abandonment occurs Providing mediation, budgeting refreshers, or referrals as required Knowledge and experience of assisting clients with benefits and budgeting Working knowledge of the Renter's Rights Act 2026, Housing Act 1996 and other related legislation Full clean driving licence Ability to work in Luton 4-5 days per week Visiting clients in their homes DBS checkAbout Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates