Operations Assistant

About the Role:
Mellcrest is looking for an organised and proactive Operations Assistant to support our Operations Director and help keep our day-to-day operations running smoothly. You will manage operational administration, maintain accurate records and support our ISO 9001 quality and ISO 14001 environmental management systems. This is a varied role combining administration, compliance, reporting and meeting coordination.
Responsibilities of an Operations Assistant:
* Support the Operations Director with diary management, meeting arrangements and communication with colleagues and contractors.
* Maintain accurate operational records, trackers, shared files, policies, procedures and standard operating procedures (SOPs).
* Help maintain ISO 9001 and ISO 14001 documentation, including version control, risk and improvement registers and audit records.
* Coordinate internal audit schedules, track findings and actions, and help prepare for external audits and management reviews.
* Maintain compliance information, supplier certificates, product specifications and relevant training and environmental records.
* Log complaints and quality issues, support corrective actions and flag potential compliance risks.
* Compile accurate daily sales figures and monthly operational KPI reports.
* Take minutes at key meetings, record decisions and deadlines, and follow up on outstanding actions.
* Support process improvements, staff briefings and the monitoring of review deadlines for the Operations Director’s team.
Skills of an Operations Assistant:
* Experience in an administration, operations or office support role.
* Strong organisational skills, attention to detail and the ability to manage competing deadlines.
* Clear written communication and experience preparing meeting minutes or accurate records.
* Confidence using Microsoft 365, particularly Word, Excel, Outlook and Teams.
* Ability to follow up professionally with colleagues at different levels and handle confidential information appropriately.
* A proactive, reliable and practical approach to completing tasks and improving processes.
Desirable Experience for our Operations Assistant:
* Familiarity with ISO 9001, ISO 14001 or another management system.
* Experience maintaining registers, action logs or controlled documents.
What We Offer:
* 33 days annual leave (including bank holidays)
* Contributory pension scheme
* Annual Leave and paid sick days increase with length of service
* Training and development opportunities.
* 25% Colleague discount and a bi-monthly free pack of toilet paper
* Regular work socials